Please keep in mind the Village's efforts to keep our streets clear of snow and ice during the winter season. The Village operates 29 pieces of snow removal equipment to clear the approximately 150 miles of Village streets including 80 cul-de-sacs. When needed, the Village also hires private contractors to assist in clearing the streets.
Your cooperation can help the Village more effectively keep our streets clear. Please remember:
It is unlawful to park any vehicle on Village streets after a 2" snowfall. This parking restriction remains in effect for a 24-hour period after a snowfall or until the street is cleared of snow.
It is unlawful to plow or move snow from private parking lots or driveways and deposit it on Village streets or the right-of-way.
It is unlawful to obstruct or interfere with any Village employee or contractor engaged in the service of snow removal.
If you experience a problem related to snow and ice control, or any type of road damage on Village streets, please contact the Public Works Department at 734-8800.
The Village does not maintain all the roadways within Village limits. Cook County has the responsibility for plowing and maintaining the following roads:
Arlington Heights Road (south of Higgins)
Plum Grove Road
If you experience hazardous conditions on these roads, including any type of road damage, please call the County at 397-4145 or 485-7130.
The State of Illinois has the responsibility of plowing and maintaining the following roads:
Arlington Heights Road (north of Higgins)
Rohlwing Road (south of Biesterfield)
Higgins Road (Route 72)
If you experience hazardous conditions on these roads, including any type of road damage, please call the State at 439-0100 or 705-4222.
Q: Can you tell me when my street will be plowed?
A: During a winter snowstorm, weather conditions frequently change. When this happens so does the Village's snow removal strategy. The Village may be able to give you an estimate as to when your street may be plowed, but pinning down an exact time is often difficult due to the ever-shifting weather conditions.
Q: Why does my driveway get plowed in when a snowplow truck passes by my house?
A: The Village's snowplows are designed to unload snow to the side. Side delivery plows are the fastest and most efficient means available to remove snow from the streets. As a result, snow is discharged to the curb and sometimes in driveway areas. This is unavoidable given the type of equipment.
Q: Will the Village come back and plow the snow that was left on my driveway?
A: There are more than 10,000 driveways in the Village. If the Village were to respond to every request to remove the snow from driveways, it would take several days to clean the driveways alone. With the resources available, it is simply not feasible to respond to these requests. The Village suggests waiting until plows have cleared your street before cleaning your driveway apron. If possible, throw your snow to the left of your driveway (as viewed from the street). Subsequent snow removal passes will push this extra snow away from your driveway rather than into your driveway.
Q: Can the Village arrange for someone to remove snow from my sidewalk and driveway?
A: Residents who need assistance with removing snow from sidewalks or driveways are invited to call the Community Services office at 357-4120 for a list of Youth Employment Service Workers who are able to provide this service. Residents may call any young person on the list and determine the day, time and amount of pay.
Q: Is the Village responsible for damage to decorative landscaping?
A: The Village Code prohibits obstructions such as rocks and boulders in the public way, such as the parkway (the area between the sidewalk and street). If the parkway is damaged by Village snowplows the Village will restore it with sod in the spring. The Village is not responsible for decorative landscaping.
Q: What are the parking regulations during a snowstorm?
A: After a snowfall of two (2") inches or more, parking is prohibited on both sides of a public street for a period of 24 hours after the snowfall stops or until the clearing operation is complete. During this time, residents are asked to park their vehicles in the driveway or garage. This is very important. If the Public Works crews cannot completely clear the street due to parked cars, they will need to come back and do it again after the parked cars are removed. Residents who cleared their driveways after the street was done the first time may have to do it again after the Public Works crews complete the second cleanup operation.
Q: When does the Village begin spreading salt?
A: When a snowstorm begins, the initial salt application is used to prevent icing conditions which leads to a more effective snow removal operation. After a two-inch accumulation of snow, the crews begin the actual snowplowing operation. When this is complete, salt that has been pretreated to help prevent icing conditions, is reapplied to the streets.
Q: Why do the side streets often have a layer of snow on them when the main streets are "bare pavement"?
A: The main streets are a part of a continuous salting operation. Depending upon weather conditions, the Village may decide to salt the side street intersections or all of the side streets and cul-de-sacs.
The only way to completely remove snow and ice from streets is through the use of salt or by warmer weather melting the snow. Snowplowing alone will not remove all of the snow from the street. In order for salt to work effectively, temperature, sun and traffic play an important role. The Village applies calcium chloride to the salt to further improve its effectiveness in below-freezing temperatures. The effectiveness of salt is improved if there is continuous traffic on a street. This is because the heat from the tires will help the salt to work. This past December, the weather was too cold on many days for salt to work on the side streets or in the cul-de-sacs. This is because there was not sufficient traffic to improve the effectiveness of the salt in colder weather.
Q: Why do some trucks that are salting the main streets drive with the plows up? Shouldn't they be plowing whenever they can?
A: In a continuous salting operation on the main streets, the plows may not be in operation to avoid plowing away the salt that has been previously placed on the street.
At times you may also see a snowplow truck without its plow down because it is enroute to its designated snowplow route.
Q: If I encounter an emergency medical situation, will the Village plow my area first so an ambulance can get through?
A: Anyone requiring emergency medical assistance should call 9-1-1. Emergency dispatch personnel will handle any emergency request. Where the potential for a medical emergency exists, the Public Works Department will work with dispatch personnel to ensure a quick response to an immediate emergency.
Q: What can I do to help?
A: Residents can do a number of things to help out during a snowstorm.
By law, residents are prohibited from depositing snow onto any street. Snow that has been placed onto the street could refreeze and cause a hazardous condition.
If there is a fire hydrant in front of your home, please try to clear the snow around the hydrant to allow access in the event of a fire emergency.
Residents are asked to clear the sidewalks in front of their homes. This enables pedestrians and school children to not have to walk in the street to destinations.
Q: Where do I call for questions about snow removal operations?
A: Please direct your questions about snow removal to the Department of Public Works at 734-8800.