Show/Hide

The "Unity within the Community" Mid-Summer Classics Concert Series takes place Tuesdays in July on the Village Green!  Click here for more information.

Sanitary Sewer Backup

Print
Press Enter to show all options, press Tab go to next option

What to do if your sewer backs-up

Before calling a plumber, take a few minutes to analyze the situation. Below is a flow chart and definitions to help you analyze (and possibly resolve) the situation:

Drain Flow 

Definitions

  • Water backing-up: when no water is being used, water is coming out of the drain.
  • Water not draining: water does not go down the drain, but water does not come
    out of drain.
  • Sanitary service: the sewer line that runs from the home to the sewer main. The service
    line is the responsibility of the resident from the sewer main to the home.
  • Sewer main: the sewer line that collects the sewage from the services. This line is
    the Village's responsibility

The Department of Public Works maintains personnel on a 24-hour basis, every day of the
year on an "on-call" basis. If you need a plumber, we suggest that you make a few phone
calls. You should compare prices, guarantees, availability and experience. Also, make
sure that the plumber you choose is licensed to work in Elk Grove Village.