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Village COVID-19 Update: Governor's "Stay at Home" Order & Community Information

Post Date:03/20/2020 5:00 PM


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Stay at Home Order Issued by Gov. Pritzker

The Governor of Illinois has issued a “stay at home” order for the State of Illinois to begin Saturday, March 21 at 5pm through the duration of the Gubernatorial Disaster Proclamation, which currently extends through Tuesday, April 7, 2020.  The order requires all individuals currently living in the State of Illinois to stay at home or their place of residence. Individuals may only leave their residence to perform essential activities. Under the order, “essential activities” are:

  • for health and safety;
  • for necessary supplies and services;
  • for outdoor activity;
  • for certain types of work; and
  • to take care of others.

Residents can still go to the grocery stores, put gas in their cars, take walks outside and make pharmacy runs. All local roads, including the interstate highways and tollways, will remain open to traffic.  Residents are allowed to leave their homes to care for the elderly, minors, dependents, persons with disabilities, or other vulnerable persons, and are encouraged to stay active by engaging in outdoor activities such as hiking, running, or walking, as long as you maintain a social distance of six feet.  Individuals may continue going to work if their workplace remains open, but must work remotely if possible. 

The order provides that all non-essential businesses and operations must stop operating. “Essential Businesses and Operations” that may continue include: stores that sell groceries; food production and agriculture; organizations that provide charitable and social services; media; gas stations and businesses needed for transportation; financial institutions; hardware and supply stores; critical trades; mail, post, shipping, logistics and delivery services; educational institutions (for the purposes of facilitating distance learning); laundry services; restaurants for off-premises consumption; supplies to work from home; supplies for essential businesses and operations; transportation; home-based care and services; residential facilities and shelters; professional services; day care centers for employees exempted by this order; manufacturing, distribution and supply chain for critical products and industries; critical labor union functions; hotels and motels; and, funeral services.

Essential businesses and operations are mandated to take proactive measures in maintaining social distancing. These measures may include, where possible: designating six-foot distance; providing hand sanitizer and sanitizing products; separating operating hours for vulnerable populations; and, providing online and remote access for employees.

The Governor’s Executive Order is available in full on the State of Illinois' COVID-19 website.

A related FAQ from the Governor’s office is available here.

COVID-19 Case Update in Cook County and Illinois

As of March 20, 2020, the Cook County Department of Public Health has reported 119 identified cases of COVID-19 in suburban Cook County (excluding Chicago, Evanston, Oak Park, Skokie and Stickney Township), and 278 cases in Cook County as whole (with Chicago included). Currently, the Illinois Department of Public Health (IDPH) is reporting 422 cases in 17 counties in Illinois. Cases have occurred in ages 9 to 99. For the most up-to-date information on Illinois case counts, including cases by county, visit the IDPH website.

Village Facilities Closed to Public, Staff Available to Assist Residents and Businesses

The Village of Elk Grove has closed all Village facilities, except the Police Department, to the public.  Plans are in place for water, sewer and public safety services to continue without interruption. In compliance with the Governor's latest executive order on COVID-19, all non-essential staff will now be working from home. Staff will continue to be available to assist residents and businesses by phone or online.

The Village strongly encourages residents and businesses who need to do business with the Village to make use of our website (, to reach out using our online service request system and to communicate with staff over the phone as much as possible.  The main number for Village Hall is 847-357-4000.  You can also reach out directly to a department at the numbers below:

  • Community Development: (847) 357-4220
  • Finance Department:        (847) 357-4063
  • Fire Administration:          (847) 734-8000
  • Human Resources:             (847) 357-4020
  • Police Non-Emergency 
    Information Center:          (847) 357-4100
  • Public Works:                   (847) 734-8800
  • Village Clerk’s Office:       (847) 357-4041
  • Village Manager’s Office:   (847) 357-4010

Most Village services and transactions can be completed online, by mail or by phone.  In particular, please note:

  • Payment of utility bills and tickets can be completed online, mailed in, or deposited in the drop box located on the wall just outside the Village Hall entrance at 901 Wellington Avenue. Additionally, due to the closure of Village Hall, the Finance Department will be temporarily accepting credit card payments via phone.Should you have questions, please contact the Finance Department: 847-357-4063.\
  • For those seeking assistance with permits, the Community Development Department operates an online permitting program to facilitate your needs. Additionally, the vast majority of questions about permits can be addressed over the phone at 847-357-4220.
  • Questions and requests for service from any department can be submitted using our online service request system



Residential Waste Service Update - Bulk Item Collection is Suspended

Due to the evolving situation with the COVID-19 pandemic, Waste Management is taking precautions to ensure that their employees are safely servicing residential customers.  Currently, Waste Management is maintaining a standard collection schedule for trash and recycling; however, they have implemented the following service changes, until further notice:

  • Waste Management has temporarily suspended Bulk item collection (including weekly items or extra call in service for bulky items, such as large items outside the cart) until further notice.  
  •  Waste Management has temporarily closed their call centers to set up remote operations to help prevent the spread of the coronavirus (COVID-19). If you have an immediate service issue related to waste or recycling service, please reach out the Village Manager's Office at 847-357-4010.  Waste Management can also be contacted via email at

Again, standard residential waste and recycling service is operating on a normal schedule. 

For up-to-date service information from Waste Management, please visit

Support Local Restaurants

Local bars and restaurants are in need of your help now more than ever. In response to the mandated bar and restaurant closings, owners are scrambling to figure out how to keep their operations afloat and their workers employed. Some establishments have been able to transition to delivery/takeout easily, and for others, it has been a challenge.
Please consider ordering out or buying a gift card online for later use to support our local restaurants during this uncertain time.  The Village has put together a list of local restaurants and businesses open for delivery and take-out.
If you would like your business listed, please call the Economic Development Team at 847-357-4013.
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