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Click here for Coronavirus (COVID-19) Information and Updates.

The State of Illinois and the Federal Government have both declared a state of emergency due to the ongoing coronavirus pandemic. The Governor of Illinois has extended the "stay at home" order through April 30, 2020. 

The health and safety of our community is the Village’s top priority, and we are working closely with state and county health officials on preparations and precautions regarding the spread of the coronavirus.  As the coronavirus outbreak continues to evolve, the Village will continue to provide regular updates here on our website and through all Village communication channels. 

Below is a collection of relevant information, resources and updates related to the COVID-19 response, and ongoing prevention and support efforts.

COVID-19 Case Information

Village Announcements

*Updated 3/31/20
 
Village Coronavirus Relief Package
  • The Village has announced a $2.8 million Coronavirus Relief Package for residents and businesses--each household will receive a $200 credit to its water bill (which will appear on bills beginning in May) and annual business licensing fees due June 1 will be waived for this year.  Click here to read more.

Residential Waste & Recycling Service

  • Waste Management has temporarily suspended Bulk item collection (including weekly items or extra call in service for bulky items, such as large items outside the cart) until further notice.  Residential waste and recycling service is still operating on a normal schedule, including the collection of landscape waste beginning April 1.
  • Waste Management call centers are experiencing longer than normal wait times. Customers can also visit wm.com for updates, to view their frequently asked questions page, or to chat with their virtual assistant. Waste Management can also be contacted via email at ilmovalcustomerexperience@wm.com, however there are some delays due to the high volume of inquiries.

Electronics Recycling through SWANCC is Suspended Until Further Notice.

  • The Solid Waste Agency of Northern Cook County has suspended Saturday electronics drop off at the Glenview Transfer Station until further notice; they have also postponed the openings for seasonal electronic drop-offs in Hoffman Estates, Mount Prospect, and Winnetka indefinitely, and canceled all one day events scheduled for April and early May.

Water Meter Upgrade Program is Postponed Until Further Notice.

  • Following the Governor of Illinois's “stay at home” order for the State of Illinois the Village's Water Meter Upgrade project has been postponed until further notice. The Village's contractors, Siemens and PMI, are working to contact residents to cancel appointments scheduled over the next several weeks.

Emergency Response Protocols Have Been Updated for COVID-19

  • When appropriate, the 9-1-1 (Northwest Central Dispatch Center) dispatcher will screen callers for signs, symptoms, and risk factors of COVID-19, so this information can be relayed to emergency responders before they arrive. In many cases, responders will have already been dispatched while the screening questions are being asked.
  • When necessary, our public safety personnel may be wearing protective gear, including masks, gowns, face shields,in an effort to protect themselves and the public.
  • ALL Fire Department vehicles and stations are being cleaned and disinfected every day. Additionally, a dedicated COVID-19 ambulance will transport symptomatic COVID-19 patients to the hospital.
  • Depending on the nature of the call for service, police officers may contact you by phone instead of responding to your location in person.  Additionally, police officers will practice social distancing whenever possible, so please do not be alarmed or offended if they don’t shake your hand, stand further away when speaking to you, or ask you to step outside.

Community Announcements

*Updated 4/7/20 

  • EGV Public Library Offering Temporary Library Cards Online - The library is offering temporary library cards to Elk Grove Village residents who don't have a library card or whose library card has expired. Email the library at letsgetdigital@egvpl.org with your name and address to request a temporary library card. You will receive a temporary library card number within 24 hours, and it will be active until the Library reopens. After that time, you can come in to the Library to request a permanent card.
     
  • Tax Deadlines/Forms
    • State Income Tax Deadline Extended to July 15 - Governor Pritzker has announced that the deadline for filing state income tax returns will be extended three months to July 15, matching the federal deadline.
    • Federal Income Tax Deadline Extended to July 15 - The IRS has extended the deadline to file income taxes by 90 days for most individuals and businesses.  Please ncome visit the IRS website for more information and resources.
    • Paper Tax Forms Available at Jewel-Osco - The Elk Grove Village Public Library has worked with Jewel to make paper tax forms available for residents in their store at the corner of Biesterfield and Arlington Heights Road for those who cannot access them online.
  • Senior Customer Shopping Hours - certain stores in Elk Grove Village have set senior-only shopping hours during the COVID-19 pandemic. The designated hours are as follows:
    • Walmart - Tuesday, 6 a.m. - 7 a.m.
    • Walgreens - Tuesday, 8 a.m. - 9 a.m. 
    • Jewel Osco - Tuesdays and Thursdays, 7 a.m. - 9 a.m.
    • Aldi - Tuesdays and Thursdays, 8:30 a.m. - 9:30 a.m.
  • Local Utility Provider Update
    • ComEd: ComEd has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect at least until May 1. To further support customers who may be impacted by the pandemic, ComEd will offer flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.
    • Nicor Gas: has voluntarily suspended service disconnections for non-payment, effective immediately for both residential and commercial customers through May 1. Nicor will also waive late payment charges until May 1.
    • Comcast: Comcast will not disconnect a customer’s internet service or assess late fees if they contact Comcast and let Comcast know that they can’t pay their bills during this period.
    • AT&T: AT&T will not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic. In addition, AT&T will waive late fees if related to disruptions casued by COVID-19.
  • Illinois Secretary of State/Driver Service Update
    •  All facilities are CLOSED to the public through April 30, 2020, due to the COVID-19 outbreak. Expiration dates for driver’s licenses, identification (ID) cards, vehicle registrations and other transactions and document filings will be extended by 30 days after facilities reopen.  Visit the Secretary of State website for more information.
    • The U.S. Department of Homeland Security pushes back REAL ID deadline one year to Oct. 1, 2021. Current Illinois driver's licenses or ID cards will continue to be accepted at airports, military bases and secure federal facilities until Oct. 1, 2021.

How to Help Protect and Support Our Community

Volunteer

Volunteers are needed to help several civic and faith-based organizations, especially those organizations that focus on homelessness, meal delivery and senior citizens.

The State of Illinois and its community partners are working to ensure the health of our citizens. Those that are considering volunteering have options, both in-person options as well as virtual efforts. Please visit the Serve Illinois website to learn how you can volunteer to help the community during the COVID-19 Response. 

Donations

In order to help keep local hospitals and health departments equipped to respond to the expanding COVID-19 pandemic, the Illinois Department of Public Health is asking for donations of personal protective equipment (PPE).

Any business, organization, or individual who wants to make a donation, please email PPE.donations@illinois.gov

Support Resources

*Updated 3/27/20 

Schaumburg Township Food Pantry

  • The Schaumburg Township food pantry has temporarily changed their pantry hours to Tuesdays and Thursdays from 1 p.m. - 3 p.m. at 1 Illinois Blvd, Hoffman Estates. No appointments are needed for residents to participate in the drive-up pantry service where emergency pre-packed bags are also available. Homebound residents should contact Schaumburg Township 847-884-0030 regarding food assistance.

Elk Grove Township Food Pantry

  • Elk Grove Township is operating a drive-through Food Pantry starting on Tuesday, March 30 at the new location, 600 Landmeier Road in Elk Grove Village. Temporary hours of operation are 9:00 a.m. to 3:30 p.m., Monday through Friday. Regular food pantry users should bring their Food Pantry Card. New users must provide proof of residency, including a photo ID, a current utility bill, medical bill, or lease that shows your address. Call 847-437-0300 for questions.

Elk Grove Village Food Pantry

  • The Elk Grove Village Food Pantry is a program provided by the Elk Grove Presbyterian Church. Elk Grove Village residents needing assistance with providing food for their family during this time, please call the Community Service Office at 847-357-4120 for a quick intake process. 

Meal Bags from School Districts

  • School districts within the community have efforts in place to provide meal bags and packages of food for families with children in-need. Please see the following school district websites for dates and information about picking up meal bags:

Business Information and Resources

In the face of the novel coronavirus pandemic and the unique challenges it brings for all types of businesses, the Elk Grove Village economic development team convened a task force of local business owners to discuss how we can best support the business community during this time. 

With their input, we are proud to launch Coronavirus.EGVBizHub.com, an interactive website for Elk Grove businesses to:

  • Learn about local, state and federal loan and grant programs
  • Access spec sheets and guidelines for manufacturing personal protective equipment (PPE) and/or donating existing PPE items
  • Search a database of Elk Grove businesses who are operational and equipped to support the pandemic response effort
  • Connect with local businesses via a community message board to foster new partnerships and collaboration

The site will be updated as new information becomes available. We hope that the site is a resource for you and your business, and we encourage you to add your business to the local database and message board if you haven't already.

As always, the Elk Grove Village economic development team is available to provide additional support and connect you with resources to help your business.

Joshua Grodzin, CEcD

Director of Business Development & Marketing

901 Wellington, Elk Grove Village, IL 60007

P: 847-357-4005 | C: 847-345-6401

JGrodzin@elkgrove.org


Nick Radcliffe

Economic Development Specialist

901 Wellington, Elk Grove Village, IL 60007

P: 847-357-4013 | C: 224-365-9580

NRadcliffe@elkgrove.org  


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Reliable Sources of Information on COVID-19

  • The State of Illinois has established a website, coronavirus.illinois.gov, to provide timely and accurate information to the public regarding COVID-19.  This website centralizes breaking updates from state government, prevention and preparation tips, frequently asked questions and resources for residents and small businesses.

  • The Illinois Department of Public Health (IDPH) has established a COVID-19 hotline that residents may call (1-800-889-3931), and a dedicated email address for inquiries (dph.sick@illinois.gov).  For the most up-to-date information on Illinois case counts, including cases by county, visit the IDPH website.
  • The Cook County Department of Public Health has established a COVID-19 hotline to address questions in the Cook County area. Residents may call (1-708-633-3319), and a dedicated email address for inquiries (ccdph.covid@cookcountyhhs.org). Cook County has also created also created an online tracker that displays cases by municipality in suburban Cook County.
  • The DuPage County Health Department has established a COVID-19 Call Center at (630) 221-7030. DuPage County has also created an online tracker on their website, which displays updated case information.
  • The Centers for Disease Control and Prevention is closely monitoring the coronavirus outbreak and is providing updates and recommendations as the situation continues to evolve: www.cdc.gov/coronavirus.

Frequently Asked Questions

What is COVID-19?
What does the Stay at Home order mean?
How is the Stay at Home order being enforced?
How do I report a non-essential business that is operating in violation of the Stay at Home order?
Should I stock up on food/supplies?
Can I leave home to visit friends or family members if there is no urgent need or I am not performing an essential activity?
Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?
Can I still seek non-essential medical care like eye exams, teeth cleaning, elective procedures, etc.?
What should I do if I’m sick?
Does the Village of Elk Grove coordinate COVID-19 tests?