*Please note that the videos on this page were made before the Coronavirus Pandemic, and the program is currently voluntary and not mandatory.
Update 05/01/20-Program Reactivated on Voluntary Basis and by Appointment Only
On May 1st, the Village's Water Meter Upgrade Program was restarted. At this time, scheduling an appointment to upgrade your water meter is voluntary. During the appointment, a plumber will need to enter your home to upgrade your water meter. The plumbers are screened each day, will be maintaining social distancing, and be wearing proper personal protective equipment. Residents can schedule an appointment by calling 866-931-2199 or going online at www.ScheduleMyMeter.com.
Elk Grove Village is embarking on a program that will replace about 10,600 manual read water meters with new radio read meters. The modern meters will replace older, mechanical units with new technology that will help identify high water usage and potential leaks. The new meters will result in smarter water use for customers, and enhanced water conservation opportunities. The new meters and remote will automatically transmit data wirelessly and eliminate the need for Village staff to manually read each meter. This allows the Village to operate more efficiently and reduce costs by preventing recording errors and eliminating time-consuming manual meter reading.
Frequently Asked Questions
Installation will begin in early 2020 (Late January/Early February 2020). The installations will be staggered throughout the community over several months. The Village will provide further communications in the coming months regarding scheduling appointments for your new meter.
Water meters across the Village have approached the American Water Works Association’s recommended lifecycle. As the current mechanical water meters age, they may slow down and their accuracy in registering water consumption decreases. The planned water meter modernization will replace all water meters in the Village to achieve both technological and customer service benefits.
As an additional benefit, the new meters can provide leak alerts, allowing customers to avoid possibly extensive water charges due to their leaking plumbing, faucets, or toilet fixtures.
The Village has awarded a contract to Siemens Industry, Inc. to perform this meter upgrade. The installer will need to access your home to replace the meter. Siemens will reach out and work with residents and businesses to arrange a convenient appointment time to complete this task.
Yes. Due to freezing temperatures in the winter, all meters are installed within the home or business. Most homes have a device for remote reading access on the outside of the home that will also be changed as part of this project.
The water rate you pay will not change as part of this project—the rate charged for water is the same, regardless of the type of water meter being used. As always, your bill can increase or decrease depending on how much water you actually use.
The new water meters will allow customers to be billed for actual water used during each billing cycle instead of being billed in 1,000 gallon increments, as with the current system. Each billing cycle, you will be billed for the water you used during the billing cycle.
To illustrate this change, we have provided an example in the image below (Please note we’ve used round numbers to simplify this explanation, your actual bill will show consumption down to the individual gallon).
The technology of the old water meter devices could only report water consumption for every 1,000 gallons. This means if you consumed 4,700 gallons in one billing period, you would only be billed for 4,000 gallons. The remaining 700 gallons of unreported consumption would roll forward into the next billing cycle. If in the next billing cycle you consumed 4,900 gallons of water you would be charged for 5,000 gallons.
The new water meters will read to the exact gallon. As shown in the example image above, the new water meter would show consumption of 4,700 gallons in the first month and generate a bill for the full amount. In the second month, it would again generate a bill for the actual amount of water consumed—4,900 gallons. The rate charged for water is the same, regardless of the type of water meter, and in the end, both meters will bill for the 9,600 gallons used over the two billing cycles.
On your first digitally read water bill, you may notice a slight bump in the reported water consumption, because in addition to being billed for actual usage for the first billing cycle, you will also be billed for any unreported consumption from the prior billing period.
Since the technology of the old water meter devices could only report water consumption for every 1,000 gallons, any amount over would be unreported consumption that would roll forward into the next billing cycle. (e.g. if you consumed 4,700 gallons in one billing period, you would only be billed for 4,000 gallons, and the remaining 700 gallons would be the unreported consumption).
The maximum impact from unreported consumption would be 999 gallons, or $11.99, and this will only affect the first water bill using your new meter. Aside from this one-time impact, moving forward your water bill will reflect the actual amount used during the billing period.
For further assistance specific to your water bill, Utility Billing staff is available to answer questions by calling 847-357-4060.
According to the FDA and the World Health Organization (WHO), among other organizations, to date, the weight of scientific evidence has not effectively linked exposure to radio frequency energy from mobile devices with any known health problems.
For more information, please click here to read about automatic metering infrastructure and radio frequencies.